The future is clear: C-suite executives expect digital healthcare solutions to be one of the most important factors in the future success and growth of their company. That’s because key elements of digital transformation, such as the patient engagement platform, help hospitals become more efficient in patient care, data tracking, and medical record keeping.
While healthcare organizations are scrambling to implement user-friendly patient engagement platforms that improve patient satisfaction and reduce administrative costs, data privacy and cybersecurity must remain priorities during the software development process.
As the healthcare industry continues to grow and the US population ages, customer service and patient-centric technology will become even more important for organizational success.
While many executives are embracing healthcare IT solutions like digital transformation as a way to improve patient care and hospital patient satisfaction rankings, front office staff members are also benefiting tremendously from the implementation of robust healthcare CRMs with patient-centric self-service options.
Savvy executives are embracing custom PEPs as a way to improve patient satisfaction metrics, offer more self-service options demanded by consumers, enhance data privacy and analytics, and improve patient care through better provider communication.